How can we help?

Subscriptions are managed by the store you signed up through.

• iPhone / iPad: Settings → your Apple ID at top → Subscriptions → Precision Physique → Cancel Subscription.
• Android: Google Play Store → menu (☰) → Subscriptions → Precision Physique → Cancel.
• Web (Stripe): reply to your most recent invoice email and we'll close the subscription within 1 business day.

Cancelling stops the next renewal. Your current period continues until the paid-through date.

Refunds are handled by the store that processed the payment.

• App Store: reportaproblem.apple.com — Apple decides within 48 hours.
• Google Play: Play Store → menu → Purchase history → tap the order → Request a refund.
• Stripe / web: email support@precisionphysique.ai.

Your rights under the Australian Consumer Law are not affected by these processes.

The app reads sleep, resting heart rate, HRV, steps, and weight to calculate your recovery score. If these aren't appearing:

• iOS: Settings → Health → Data Access & Devices → Precision Physique → tap Turn On All for the categories listed.
• Android: Settings → Health Connect → Permissions → Precision Physique → allow the requested categories.
• Force-close and reopen the app after granting permissions — the first sync can take up to 60 seconds.

If data still doesn't load, email us with your device model and OS version.

On the sign-in screen, tap Forgot password? and enter your account email. You'll get a reset link within a minute (check spam). Links expire after 60 minutes. If your email doesn't arrive, email us and we'll trigger a manual reset.

Open the app → Settings → Subscription → Restore Purchases. Sign in with the same Apple ID (or Google account) that originally paid. Restore is free and can be run any time.

Open the app → Profile → scroll to the bottom → Delete account. This is immediate — your data is deleted the moment you confirm; there is no grace period. Pseudonymised payment audit records are retained for 5 years under ATO records-retention rules (no email, name, or health data). See precisionphysique.ai/delete-account for full details, or our Privacy Policy. Can't sign in? Email privacy@precisionphysique.ai from your account address — we complete the request within 30 days as required by the Privacy Act 1988 (Cth).

Yes — email privacy@precisionphysique.ai from your account address. We provide a JSON export of your workouts, body metrics, and plans within 30 days.

After each workout you log, the app sets the weights for your next session from what you actually did: if you completed your target sets and reps without going to failure, the weight goes up by a small step. If your recovery score is low, you report feeling 2 out of 5 or worse after less than 5 hours' sleep, or it's a scheduled deload week in your program (about half the sets), the app holds your weights instead — it never lowers them automatically. Each exercise card on the Workouts tab shows a short note explaining the change.

Email support@precisionphysique.ai with:

• Device model (e.g. iPhone 16 Pro, Pixel 8)
• iOS or Android version
• App version (Settings → About → Version)
• Steps to reproduce
• Screenshot or screen recording if possible

Bug reports go straight to the engineering queue.

We read every one. Email support@precisionphysique.ai with what you're trying to achieve and how it would fit your training week. Requests that solve real training or recovery problems get priority.